What User Experience services are available?
User Experience Consultancy
We’re lucky enough for our ThoughtShift team to have User Experience experts in our midst who’ve dramatically improved conversion rates for Sheila’s Wheels, Halifax and esure, delivering millions of pounds in additional revenue by using rigorous user centred design and testing methods.
- User Experience Strategy
- User Experience Audit
- Usability Testing
- Information Architecture Design
- Responsive Design
What’s our approach to User Experience?
A UX audit is always an eye opener
No matter how advanced your website, running a website survey finds out the real user issues. These insights, together with analysis of your website user journeys and analytics data provides actionable user experience recommendations to improve your website design and content.
Eek – is it information architecture time yet?
OK, so it’s easy for us as Digital Marketing Architects to get carried away and jump straight into a solution, but devising a long term vision for UX is likely to include persona development, functionality requirements, user case scenarios, mystery e-shopping programmes or customer interviews before it’s time to architect the site’s content.
Customer experience design time
When the day finally arrives and the data has revealed a few surprises, it’s time to turn insight into action or ideas into wireframes as a key part of the web design process. With mobile and tablets quickly taking over the helm from desktop browsing, responsive design or personalised browsing experiences based on device is the only decision left to make but does make development even more complex to build and content manage. In the search for making awesome customer experiences a reality, thinking about the website administrator, editor and contributor's experience is just as crucial to your website’s long term success as your customers'.
What can we do for your User Experience?
Fill out our User Experience Questionnaire, return to us and we’ll let you know how we can help.
Tell us what you need…
Download our User Experience Questionnaire