ThoughtShift Named Top 10 Digital Agency for Customer Satisfaction

Posted 02-10-2015 by Olivia
ThoughtShift has been named as a leading digital agency for client satisfaction in the The Drum Digital Census 2015. Conducted in partnership with the Recommended Agencies Register, ThoughtShift ranks at number 7 for client satisfaction out of over 70 digital agencies across the UK.

Drum logo

The yearly report looks at the UK’s digital sector splitting agencies by size of company and ranks them against companies of equivalent size based on the number of employees. The categories on which the agencies are judged include client satisfaction and financial performance (based on turnover and fee income). The client satisfaction ratings are gathered using the RAR system of client feedback. ThoughtShift was judged in the 1-25 staff bracket, ranking number 7 for client satisfaction and 54 for financial performance. Managing Director at ThoughtShift, Helen Trendell commented: “ThoughtShift's mission is to deliver digital marketing happiness by providing a 5 star service based on results, communication and service levels, so the team are thrilled to be recognised by The Drum Digital Census 2015 as one of the best digital agencies for client satisfaction in the UK!” The Drum’s editor, Stephen Lepitak, commented on the report: "The Drum’s Digital Census highlights the performance of agencies across the digital spectrum and provides an insightful benchmark for agencies in this space, identifying trends and areas of growth. Appearing in the census not only highlights your financial performance to the rest of the industry, but also identifies how well you perform as judged by your clients – surely a key indicator of success.” This is the second year that ThoughtShift has featured in The Drum Digital Census marking the agency as one of the top digital marketing agencies in the country. For more information on the report, view the financial category overview or take a look at ThoughtShift’s profile as a RAR recommended agency.

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